Let’s dig into the numbers a little…

Contractors

The amount of revenue lost due to missed calls for local contractors varies depending on the size of the contractor, the industry, and the location. However, a study by the National Association of the Remodeling Industry found that the average contractor loses about 10% of their revenue due to missed calls. This means that a contractor with $1 million in revenue could be losing up to $100,000 per year due to missed calls. 

What could you do with another $100k in revenue each year? Do you think it is a big enough problem to solve right now? 

Real Estate

A study by the National Association of Realtors found that the average real estate agent loses about 15% of their revenue due to missed calls. This means that for a real estate agent with $1 million in revenue, they could be losing up to $150,000 per year due to missed calls. 

What would you do with the commission on another $150k in generated revenue? Go ahead, think about it for a minute.  

Child Care Providers

Furthermore, a survey by Moneypenny found that small businesses, including daycares and preschools, miss an average of 34% of their calls. This could potentially result in a significant loss of revenue and missed opportunities to enroll new students.

Why Do Small Businesses Miss SO MANY Calls?

There are a number of reasons why almost all businesses miss so many calls. Some common reasons include:

• Being busy on another call
• Not having a dedicated phone line for business
• Not having a system in place to track missed calls

There are a number of things you can do to reduce the number of missed calls you receive. Here are a few tips:

• Use a mobile app that allows you to answer calls from anywhere.
• Hire a virtual assistant to answer calls for you.
• Use a service that automatically forwards calls to your mobile phone (like our CRM).
• Make sure your contact information is up-to-date on your website and in all of your marketing materials.
• Respond to all leads as quickly as possible (precisely what this service does).

By taking these steps, you can reduce the number of missed calls you receive and improve your chances of making a sale.

The Case for Using Automated Missed Call Text Back

According to a study by TextMagic, 98% of people open text messages within the first 3 minutes, compared to only 21% of people who answer phone calls. 

The study also found that people are more likely to respond to texts than calls, with a 45% response rate for texts compared to only 6% for calls.

There are a few reasons why people are more likely to respond to texts than phone calls. 

1. Text messages are more convenient. People can read and respond to texts at their own convenience, while a phone call requires them to be available at the time the call comes in and immediately stop what they’re doing. It’s an interruptive event.  
2. Texts are more private. People can read and respond to them without anyone else knowing, while calls are often made in public places where anyone can overhear the conversation. Nobody likes a nosebox!
3. Texts are more concise. People can get their point across much more quickly than they can in a call.

For example, I have a step-brother who often takes 30 minutes to make a 30 second point on the phone. (He’s typically hiding something when he does this, but I digress.)

If you’re trying to reach someone, a text is often the best way to do it. They are more likely to be read and responded to than calls, and they’re also more convenient and private.

Your Missed Calls Problem Solved

Here are some problems that automated missed call text back overcomes for a business:

• Missed calls: When a customer calls a business and it goes to voicemail, they are unlikely to leave a message. This is especially true if they are busy or have something else on their mind. Automated missed call text back can help to reduce the number of missed calls by letting customers know that their call was received and someone will be in touch shortly.
• Unreturned calls: When a customer’s call is not returned, they become less likely to do business with that company in the future. Automated missed call text back helps to increase the number of returned calls by letting customers know someone they’re not being ignored.
• Customer satisfaction: Automated missed call text back helps improve customer satisfaction by responding immediately to the call. This helps reduce frustration and makes customers feel more valued.
• Business efficiency: Automated missed call text back helps to improve business efficiency by reducing the amount of time that staff spends answering phones and playing phone tag with potential customers. This frees your staff to focus on other tasks, such as providing customer service or completing sales.
• Customer loyalty: Automated missed call text back helps improve customer loyalty by letting customers know that their call is important to the business. This makes customers feel like they are not being neglected and that their business is appreciated.

Overall, automated missed call text back is a valuable tool that helps businesses to improve their efficiency, customer satisfaction, and loyalty.